Application Security
  • Regularly scheduled security audits
  • Regularly scheduled web application penetration tests
  • Public-private key infrastructure with key management and key rotation
  • SSAE 16 SOC 2 Type II certified
  • ISAE 3402 certified
  • Strong encryption of sensitive data at rest
Data Center Security
  • SSAE 16 certified data center
  • Comprehensive and regularly tested Disaster Recovery and Business Continuity plan
  • See the complete list of AWS compliance here
Network Security
  • Runtime environment hardening with restricted network access and security zones
  • Data and network isolation between customers
  • All agent/studio to Cloud communication using SSL/TLS encryption
Talend Cloud AWS (AU) - major outage
Incident Report for Talend Cloud
Resolved
The issue has been resolved. If you have any questions, please contact our support team at customercare@talend.com.
Posted Mar 17, 2022 - 21:57 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 17, 2022 - 20:26 UTC
Identified
The issue has been identified and the fix is being implemented.
Posted Mar 17, 2022 - 20:17 UTC
Investigating
We are currently experiencing a major outage in AWS - Asia Pacific (Sydney) region. We are investigating the issue and will provide an update soon.
Posted Mar 17, 2022 - 20:05 UTC
This incident affected: AWS - Asia Pacific (Sydney) (Talend Cloud Public API, Cloud Engine Services, Remote Engine Services, Talend Cloud Data Preparation, Talend Cloud Management Console, Talend Cloud Data Stewardship, Talend Cloud API Designer, Talend Cloud API Tester, Talend Cloud Pipeline Designer, Talend Cloud Data Inventory).
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Past Talend Cloud Uptimes
Sep-22Oct-22Nov-22
AWS - US East (N. Virginia)100.000%99.904%99.968%
AWS - Europe (Frankfurt)100.000%100.000%100.000%
AWS - Asia Pacific (Tokyo)100.000%100.000%100.000%
AWS - Asia Pacific (Sydney)99.854%100.000%100.000%
AZURE - West US (California)100.000%*100.000%100.000%
* SLA for September: this 17 min of downtime are excluded from the monthly SLA as AZURE AKS nodes being the root cause is considered a force majeure in our terms and conditions. If Talend were to include this outage the SLA for month of September would be 99.961%.