Application Security
- Regularly scheduled security audits
- Regularly scheduled web application penetration tests
- Public-private key infrastructure with key management and key rotation
- SSAE 16 SOC 2 Type II certified
- ISAE 3402 certified
- Strong encryption of sensitive data at rest
Data Center Security
- SSAE 16 certified data center
- Comprehensive and regularly tested Disaster Recovery and Business Continuity plan
- See the complete list of AWS compliance here
Network Security
- Runtime environment hardening with restricted network access and security zones
- Data and network isolation between customers
- All agent/studio to Cloud communication using SSL/TLS encryption
Talend Cloud - Azure US - Total outage
Incident
Report for Talend Cloud
Resolved
The incident has been resolved.
If you have any questions, please contact our Support team at customercare@talend.com.
If you have any questions, please contact our Support team at customercare@talend.com.
Monitoring
The troubleshooting activities are completed. We are continuing to monitor the environment.
If you have any questions, please contact our Support team at customercare@talend.com.
If you have any questions, please contact our Support team at customercare@talend.com.
Identified
The incident cause is identified and the fix is applied, the job executions at Remote Engines and Cloud Engines are restored. We are keeping working on troubleshooting the issue.
Some tasks or plans scheduled to be started during the incident period may be skipped. The skipped executions will not be tagged as failed since they are simply not started. For this reason, customers are asked to check the execution status of their tasks and plans to ensure that all important ones are not skipped, or start them manually if necessary.
If you have any questions, please contact our Support team at customercare@talend.com.
Some tasks or plans scheduled to be started during the incident period may be skipped. The skipped executions will not be tagged as failed since they are simply not started. For this reason, customers are asked to check the execution status of their tasks and plans to ensure that all important ones are not skipped, or start them manually if necessary.
If you have any questions, please contact our Support team at customercare@talend.com.
Update
We are continuing to investigate the issue.
If you have any questions, please contact our Support team at customercare@talend.com.
If you have any questions, please contact our Support team at customercare@talend.com.
Investigating
We continue to investigate issues with TMC Cloud & Remote Engine Services
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We are currently investigating this issue.
Monitoring
The incident cause is identified and the fix is applied, the services are restored. We are continuing to monitor the environment.
If you have any questions, please contact our Support team at customercare@talend.com.
If you have any questions, please contact our Support team at customercare@talend.com.
Investigating
We experience an outage of Talend Cloud in the AZURE - West US (California) region. The applications are not operational and TMC do not trigger new flow executions.
This incident affected: AZURE - West US (California) (Cloud Engine Services, Remote Engine Services, Talend Cloud Management Console, Talend Cloud Pipeline Designer, Talend Cloud Public API, Talend Cloud Data Stewardship, Talend Cloud Data Inventory, Talend Cloud Data Preparation).