Application Security
- Regularly scheduled security audits
- Regularly scheduled web application penetration tests
- Public-private key infrastructure with key management and key rotation
- SSAE 16 SOC 2 Type II certified
- ISAE 3402 certified
- Strong encryption of sensitive data at rest
Data Center Security
- SSAE 16 certified data center
- Comprehensive and regularly tested Disaster Recovery and Business Continuity plan
- See the complete list of AWS compliance here
Network Security
- Runtime environment hardening with restricted network access and security zones
- Data and network isolation between customers
- All agent/studio to Cloud communication using SSL/TLS encryption
AZURE - West US (California) – Talend Cloud Management Console and Talend Cloud Public API
Incident
Report for Talend Cloud
Resolved
This incident has been resolved.
We apologize for the inconvenience and appreciate your patience. We invite all customers to check the status of their plans and to relaunch the configuration operations that failed during this timeframe.
If you have any questions, please contact our support team at customercare@talend.com.
We apologize for the inconvenience and appreciate your patience. We invite all customers to check the status of their plans and to relaunch the configuration operations that failed during this timeframe.
If you have any questions, please contact our support team at customercare@talend.com.
Monitoring
We have applied a fix, and the services are being restored as we currently observe signs of improvement. We’ll continue monitoring the results to ensure that Talend Cloud is fully operational and functioning correctly.
We invite all customers to check the status of their plans and to relaunch the configuration operations that failed during this timeframe.
If you have any questions, please contact our support team at customercare@talend.com.
We invite all customers to check the status of their plans and to relaunch the configuration operations that failed during this timeframe.
If you have any questions, please contact our support team at customercare@talend.com.
Update
The issue has been identified and a fix is being implemented.
We appreciate your patience as our team is diligently keeping working with our Cloud Provider to mitigate the issue. We do not have a mitigation ETA time at this point.
If you have any questions, please contact our support team at customercare@talend.com.
We appreciate your patience as our team is diligently keeping working with our Cloud Provider to mitigate the issue. We do not have a mitigation ETA time at this point.
If you have any questions, please contact our support team at customercare@talend.com.
Identified
We're currently experiencing an issue affecting the Talend Cloud Management Console and Talend Cloud Public API functionality caused by an outage at our Cloud Provider. Plan execution and Studio Connector functionalities are degraded, customers may experience elevated error rates when using these services. Other functionalities remain operational.
Our team is diligently working with our Cloud Provider to mitigate the issue, but we do not have a mitigation ETA time at this point. We will provide the next update within approximately 60 minutes while the issue is being addressed.
If you have any questions, please contact our support team at customercare@talend.com.
Our team is diligently working with our Cloud Provider to mitigate the issue, but we do not have a mitigation ETA time at this point. We will provide the next update within approximately 60 minutes while the issue is being addressed.
If you have any questions, please contact our support team at customercare@talend.com.
This incident affected: AZURE - West US (California) (Talend Cloud Management Console, Talend Cloud Public API).