Application Security
- Regularly scheduled security audits
- Regularly scheduled web application penetration tests
- Public-private key infrastructure with key management and key rotation
- SSAE 16 SOC 2 Type II certified
- ISAE 3402 certified
- Strong encryption of sensitive data at rest
Data Center Security
- SSAE 16 certified data center
- Comprehensive and regularly tested Disaster Recovery and Business Continuity plan
- See the complete list of AWS compliance here
Network Security
- Runtime environment hardening with restricted network access and security zones
- Data and network isolation between customers
- All agent/studio to Cloud communication using SSL/TLS encryption
Talend Cloud Management Console (TMC)
Incident
Report for Talend Cloud
Resolved
The issue is now resolved, and you can create and update triggers of your TMC tasks in production. Talend Support will get back to you if you were impacted by this incident. While continuing the investigations we figure out that trigger creation and updates between 27/7/2022 and 12/08/2022 were ignored even if reflected correctly in the UI. All customers notified by support will have to update the impacted tasks to ensure that the task will be triggered at the expected time.
If you have any questions, please contact our support team at customercare@talend.com.
If you have any questions, please contact our support team at customercare@talend.com.
Monitoring
The issue is now resolved, and you can create and update triggers of your TMC tasks in production. Talend Support will get back to you if you were impacted by this incident. While continuing the investigations we figure out that trigger creation and updates between 27/7/2022 and 12/08/2022 were ignored even if reflected correctly in the UI. All customers notified by support will have to update the impacted tasks to ensure that the task will be triggered at the expected time.
If you have any questions, please contact our support team at customercare@talend.com.
If you have any questions, please contact our support team at customercare@talend.com.
Update
Thank you for your patience.
We better identified the nature of the problem. Some schedule changes were being ignored when updated through the UI. The issue started on July 27th and is still present. The team is actively working on a resolution and we expect the situation to be resolved before August 13th 00:00 UTC. No action is required on your part, but please refrain from updating existing TMC trigger schedules through the UI until the issue is resolved.
The affected tasks are available from Talend Support at the end of the incident.
We better identified the nature of the problem. Some schedule changes were being ignored when updated through the UI. The issue started on July 27th and is still present. The team is actively working on a resolution and we expect the situation to be resolved before August 13th 00:00 UTC. No action is required on your part, but please refrain from updating existing TMC trigger schedules through the UI until the issue is resolved.
The affected tasks are available from Talend Support at the end of the incident.
Identified
We have identified a functional degradation in TMC cron schedule storage. Some trigger modifications are ignored by TMC. Investigations are ongoing to identify more clearly the impact and fix this. During this time, all customers should refrain from updating their existing TMC trigger schedule from the UI or restrict it to a single trigger (and CRON should be preferred).
This incident affected: AZURE - West US (California) (Talend Cloud Management Console), AWS - Asia Pacific (Tokyo) (Talend Cloud Management Console), AWS - Asia Pacific (Sydney) (Talend Cloud Management Console), AWS - Europe (Frankfurt) (Talend Cloud Management Console), and AWS - US East (N. Virginia) (Talend Cloud Management Console).